Refunds, Returns, Cancellations

Please note that we don't use refrigerated transport. Please bear this in mind when ordering goods such as our chocolate slabs which may be vulnerable to damage through exposure to heat.

During transit chocolate bars and slabs can break easily so please bare this in mind as we will not be liable for damaged chocolate as the chocolate can still be consumed perfectly fine.   

 We are NOT liable for damages such as this during transport and these products are ordered at your own risk.

Anything chocolate may be at risk of melting during transit during summer months we can not be held liable for melted chocolate. 


Refunds

We have the right to refuse & refund any order at any time for any reason.

We do ask all customers to allow up to the delivery timeframes for reciept of their order if wanting to contact us about a missing delivery.

  • This is to cover additional time in certain products in your order arriving from warehouses for us to package & then book in for dispatch.

 

Any items / deliveries going missing on standard delivery you will need to personally make a claim with the courier, if you are unsure who this is email us and we can provide you with the courier used for your order.

 

If it is royal mail and we see it has been a failed delivery it may be sat in your local depot, so you will be advised to contact them.

 

Refunds will be minus shipping fee.

We take off any products no longer available so everything showing on store is available to order, in rare cases that an item may no longer be available you will be contacted to resolve this.

 

Refunds take 3-5 working days to hit the account the order was paid for.

 

Returns

We will replace any items that are damaged in transit if paid for tracked and insured, if not this is your own liability and we will not proceed.

 

You MUST email us the day of reciept with images of the damaged product, anything sent after delivery day may not be replaced so you must claim for damages within 24hours of reciept of delivery after this we can not replace any damages. 

 

Please email for returns address- enquiries@sweetsations.co.uk

 

If your parcel is returned to us due to missed deliveries or refusal of parcel you will be required to pay shipping for redelivery.- we will contact you if your items have been returned.

 

We will hold items for a total of 28 days and then we will dispose of the items and may resell them- if payment hasn’t been sent after you have been contacted - you will not be eligible for a refund. 

 

If you are shipping an item back to us, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

 YOU are responsible for the return and costs involved.

 Upon receipt of your returned product it will be checked to ensure it is unopened / unused and in original packaging before a replacement, credit not or refund can be accepted.

 

If refused your product will be dispatched back out to you.

 

* Any errors in our listings are rare, but if found when an order comes through that order will be cancelled & refunded back to your card. If you do come across and discrepancies in our listing please email us.

 

Cancellations

You have 48 hours (2 days)  to cancel your order but you must have a genuine reason for doing so and this can not include any personalised products or orders that have already been processed.

You will only be refunded for the cost of products & no shipping costs are covered.